We are unable to provide an emergency service or helpline at this time, please see the resources below for urgent and non-urgent support.

If you or anyone you know is in imediate danger please call 999

If you have an urgent need but not an emergency please call 111


  • The Samaritans have a 24hr service and can be contacted on 116 123.
  • Shout is a 24hr text service, text “shout” to 58258 for advice and support.
  • In Wales C.A.L.L. has a 24hr helpline on 080013273. Or text “help’ to 81066

Not 24hrs:

  • Mind provide an information and signposting service and are open 9am to 6pm, Monday to Friday (except for bank holidays) : 0300 123 3393 Email: [email protected] Text: 86463
  • The Samaritans have email support, response within 24hrs [email protected]
Useful Services (Adult)
  • GDAS (Gwent Drug and Alcohol Service) – a consortium of Kaleidoscope, Drug Aid and G4S.
    01452726570 ·
  • Relate – Relationship / family counselling. 0300 1001234
  • The Silver Line – 24hr free helpline for older people. 0800 470 8090
  • CALL – Free mental health helpline. 0800 132737. Txt: ‘Help’ 81066
  • Cruse Bereavement – Support and counselling for young people / adults.
  • Family Information Service – free, impartial service available to parents, carers, families and
    professionals throughout Gwent – support and advice for families
  • MIND mental health charity
  • Samaritans – 24/7/365. 116 123 (national number).
  • Kids in the House – parenting advice/resources. ·
  • Living Life to The Full – online CBT programme.
  • Mood Juice – self-help / info. ·
  • CCI – self-help /info
  • Blue Light Programme – Mind Charity mental health support for those who work and
    volunteer in emergency services. 0300 303 5999 [email protected] Text: 84999
  • Get Self Help – CBT self-help
    Serene – brief CBT for stress, GAD, social anxiety, and panic disorder (audio available)
  • Heads above the waves – Information for everyone, offering support / help / groups / info for
    children 7-11 about self-harm.
  • CALM – The Campaign against living miserably – free helpline for men, 5pm-midnight, 365
    days a year. Offer support and advice, information and signposting.
  • Gingerbread – leading nation charity working with single parent families
  • Family Lives – provide information, advice and support for parents on a range of parenting
    issues, including discipline, living with teenagers, relationships, school, bullying,
    and more. The website includes informational articles, blogs, live chat, and confidential email
    support. 0808 800 222.
  • Mind Shift – App – helps you relax, develop more helpful ways of thinking and identify active steps that wil help you take change or your anxiety
  • CBT-I Coach – App – designed for people having difficulty sleeping and engaging in CBT for insomnia
  • Self Help – app with low intensity CBT workbook
Mindfulness website recommendations

Apps for smart phones/tablets Adults, Children & Young People

Smiling mind (adults & children 3+ includes 21-day sleep program)
Daily mindfulness


Children & Young People

iRelated for CYP – iRelate is a confidential space for CYP to express their thoughts, feelings and
emotions. Live chat service with trained counsellors, face by face, by phone or online. 0300 100
Young Minds – provide telephone helpline service for parents concerned about their child’s
emotional and mental health. Info and advice online. 0808 8025544.
Charlie Waller – self-help guides, and face to face training on recognising symptoms of mental
health, and looking after wellbeing.
Calm Harm – App – recommended by the NHS. Provides tasks to limit and manage the urge to
No Harm Done – toolkits, videos, and guides to get you through self-harm and coming out the
other side.

MindEd / MindEd for Families – free education resource on CYP mental health.
Zero Suicide Alliance – 20 min training video in suicide prevention.
NSPCC – protecting and supporting children from abuse. If you’re worried about a child: 0808800 5000, if you’re under 18: 0800 1111 ·

Winstons Winston’s Wish supports bereaved children, their families and the professionals who support them.
Teens in Crisis TIC+ provides face-to-face and online counselling services for young people, family counselling, parent support. and psycho-educational workshops.

Anti-Bullying : – informative website with some
useful tips and advice for those who are getting bullied as well as resources for



  • Starving the Anxiety Gremlin for Children Aged 5-9: A Cognitive Behavioural Therapy
    Workbook on Anxiety Management (Gremlin and Thief CBT Workbooks) by Kate
    Collins-Donnelly (Ages 5 – 9)
  • Starving the Anxiety Gremlin: A Cognitive Behavioural Therapy Workbook on Anxiety Management for Young People (Gremlin and Thief CBT Workbooks) by Kate Collins-Donnelly (Ages 10 – 15)
  • What to Do When You Worry Too Much: A Kid's Guide to Overcoming Anxiety by
    Dawn Huebner (Ages 6 – 12)

 Thrive App

 Catch It App


  • The Princess and The Fog by Lloyd Jones (Ages 5 –7)
  • The Anti-Depressant Book: A Practical Guide for Teens and Young Adults to Overcome Depression and Stay Healthy by Jacob Towery (Ages 11+)
Drugs – a website with honest advice about all types of drug, with an A – Z using the street names, as well as help, advice and emergency contacts.

Wales Drug and Alcohol Helpline – 0800 6 33  55 88 – A free and bilingual telephone helpline providing a single point of contact for anyone in Wales wanting further information and help relating to drugs or alcohol. See also – the related website which also gives information regarding a free confidential text service.

Eating Disorders – A website which provides thorough information on eating
disorders: anorexia, bulimia, binge-eating disorder, emotional overeating, and more.
It includes recovery information and links to helplines.

What’s Eating You? A Workbook for Teens with Anorexia, Bulimia, and Other Eating
Disorders by Tammy Nelson (Ages 13 – 18)


Recovery Record: Eating Disorder Management

General Advice for Young Adults – information on sexuality, relationships, mental health, drink
and  drugs, housing, money and more. Suitable for teenagers. – a guide for young people about how to support
each other (how to support friends) and how to ask for support from others. Suitable
for teenagers.

General Mental Health – A website with information on feelings and symptoms,
conditions, and advice about looking after yourself and a guide to support. – A comprehensive website from the charity Mind, with
information and support and a handy A – Z of mental health conditions.

Mind Your Head by Juno Dawson, Dr Olivia Hewitt
and Gemma Correll (Age 12+)


DreamyKid app

Cove app

  • Always and Forever by Debi Gliori and Alan Durant (Ages 4 – 10)
  • Sad Isn’t Bad by Michaelene Mundy (Ages 5 – 11)
Parental Separation / Divorce
  • It’s Not Your Fault, Koko Bear by Vicki Lansky (Ages 3 – 7)
  • Mum and Dad Glue by Kes Gray (Ages 3 – 8)
Self-Harm Apps
  • Calm Harm app
  • DistrACT app (Ages 17+)
Sexual Health – A comprehensive website covering topics like
contraception, STIs, relationships, sex, gender, pregnancy and more with a useful
search tool so you can find the answer to the exact question you have. Suitable for


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